[ Legal ]
Refund Policy
Last Updated: September 9, 2026
TrendMetric is operated by ECOM ALPHA SOLUTIONS LLC. Paid purchases are sold by Paddle as Merchant of Record. Refund requests are handled in accordance with Paddle’s Refund Policy.
1. How refunds are handled
Thank you for purchasing TrendMetric. TrendMetric is operated by ECOM ALPHA SOLUTIONS LLC. Paid subscriptions are sold by Paddle as the authorised reseller and Merchant of Record. Refund requests are handled in accordance with Paddle’s Refund Policy at https://www.paddle.com/legal/refund-policy. That policy forms part of Paddle Buyer Terms (https://www.paddle.com/legal/buyer-terms). If there is any inconsistency, Paddle Buyer Terms apply to the transaction. Nothing in this Refund Policy limits your mandatory statutory consumer rights. If local consumer protection laws give you additional or non-waivable rights, the highest level of those rights applies.
2. Refund request window
Refund requests must be submitted within 14 days of the transaction date. Paddle may review refund requests submitted within that 14-day window on a case-by-case basis. Submitting a request within 14 days does not guarantee a refund. Paddle may approve a refund in full, approve a partial refund, or decline the request, as described in Paddle’s Refund Policy.
3. Statutory consumer rights
This policy does not replace rights you may have under applicable law, including rights that apply if a digital service is not as described, faulty, or not fit for purpose. Where local law grants a statutory withdrawal or cancellation right, that right applies on its own terms. Paddle’s Refund Policy describes how Paddle administers those rights for transactions completed through Paddle.
4. How to request a refund
Request a refund from Paddle using one of these methods: • use the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email; • visit Paddle buyer support at https://paddle.net and use the refund request option; or • follow the support link in your receipt or billing email. If you are unsure of your transaction details, contact Paddle buyer support at https://paddle.net. For product-access or technical issues, you may also email support@trendmetric.io. We can help with the TrendMetric workspace. Payment refunds are processed by Paddle.
5. If a refund is granted
If you receive a refund in accordance with Paddle’s Refund Policy, access to TrendMetric may cease. Where eligible, refunds are processed by Paddle to the original payment method where possible, as described in Paddle’s Refund Policy.
6. Cancellation is separate from a refund
If a transaction is not refunded, you may still cancel the subscription at any time to prevent future billing. Cancellation takes effect at the end of the current billing period and stops further payments. Cancel through Paddle as described in the Terms & Conditions, or contact support@trendmetric.io if you need help locating your Paddle receipt.
7. Chargebacks
Please contact Paddle before raising a chargeback or payment dispute with your bank or card issuer. If you initiate a chargeback, access to TrendMetric may be suspended while the matter is reviewed. This does not affect lawful rights to dispute a charge under card-scheme or consumer-protection rules.
8. Contact
Paddle buyer support: https://paddle.net Paddle Refund Policy: https://www.paddle.com/legal/refund-policy TrendMetric product support: support@trendmetric.io Legal business name: ECOM ALPHA SOLUTIONS LLC. Product / brand: TrendMetric.